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Troubleshooting

This guide provides solutions to common issues that users may encounter while using Qubase.

Before contacting your administrator or support team, review the following troubleshooting steps to identify and resolve the problem.

Sign-in issues

Unable to sign in

Check the following:

  • Verify your email address and password.
  • Confirm that your account is active.
  • Ensure you have an internet connection.
  • Try signing in again.

If the issue continues, contact your administrator.

Workspace issues

Unable to access a Workspace

Possible causes include:

  • You have not been invited to the Workspace.
  • Your access has been removed.
  • You do not have sufficient permissions.

Verify your access with the Workspace Owner.

Project issues

Unable to access a Project

Check that:

  • You are a member of the Project.
  • Your Project permissions allow access.
  • The Project is available.

If necessary, contact the Project Owner.

Database Schema issues

Unable to edit a Database Schema

Possible causes:

  • Read-only access.
  • Insufficient permissions.
  • Another project restriction.

Review your assigned permissions before attempting to edit the schema.

AI Engineering issues

AI does not generate the expected result

Try the following:

  • Use a more detailed prompt.
  • Describe relationships clearly.
  • Include important business rules.
  • Review the generated output before trying again.

Template issues

Unable to import a template

Check that:

  • A Project has been created.
  • You have permission to create Database Schemas.
  • The selected template is available.

Collaboration issues

Changes are not visible immediately

Try the following:

  • Refresh the project if appropriate.
  • Verify your internet connection.
  • Confirm that you have permission to view the project.

Notification issues

I am not receiving notifications

Check that:

  • You have access to the related Workspace or Project.
  • Notifications are available for the activity.
  • Your account has permission to receive notifications.

General troubleshooting

If an issue cannot be resolved:

  1. Review the relevant documentation.
  2. Confirm your permissions.
  3. Verify your internet connection.
  4. Try the action again.
  5. Contact your Workspace Administrator if the issue continues.

Best practices

  • Keep your browser up to date.
  • Save your work regularly.
  • Review project permissions before reporting an issue.
  • Follow the recommended workflows described in the documentation.

[!TIP] Most issues can be resolved by checking your permissions and reviewing the related documentation before contacting support.

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